Q: Do I have a choice in where I take my car for repair when using insurance?
A: You absolutely do have a choice. We're happy to negotiate with your company so repairs are performed to your satisfaction.
Q: Can I be there when the insurance company evaluates my vehicle damage?
A: Of course, and we recommend that you are so that you can ensure the damage report is sufficient.
Q: When do I pay my deductible?
A: This is due upon completion of the work, and is payable to our shop.
Q: Do I notify my insurance company before repairs are started?
A: Yes, your insurance company will need to authorize the repairs first.
Q: My car needs to be towed away from an accident? Can I have it towed to my choice of shop before calling the insurance company?
A: Yes, the insurance company can work with whatever shop you choose to tow to.
Q: Is an accident report mandatory?
A: Yes, this is required to be filed within 72 hours if: The accident happened on public lands and Damage to property or person exceeds $1500 and/or there is bodily injury or death.
Q: Do I have to accept used or aftermarket parts in my repairs?
A: No, we do not install refurbished or aftermarket parts without your consent.
Q: What should I do to protect my paint after repairs?
A: For the best results: In the first 30 days, avoid commercial car washes with stiff brushes and sponges. Wash the vehicle by hand with cool water and a mild wash solution, using a clean rag rinsed often. Do not dry wipe the vehicle. Avoid leaving the vehicle in direct sunlight whenever possible. Avoid gravel or dirt roads that can cause rock chipping. Rinse spilled fuel or solvents off immediately, but do not wipe them. Rinse off bird droppings as soon as possible. Avoid wax or polish for the first 90 days.
Q: What should I look for when I pick up my vehicle?
A: Do a full walk around and inspection of the vehicle and review your itemized repair order. Check the paint color, finish, exterior trim, and that all repaired items are working properly.
Q: Whose responsibility is it to pay the auto shop?
A: Ultimately, the owner of the vehicle. This is not required until the work is complete, so make sure any deductible questions or payment inquiries are cleared with your insurance company as early as possible.